Ah, crap! PS3 disc reading problem

Discussion in 'Hardware Talk' started by Cadder, Jun 30, 2008.

  1. Cadder

    Cadder Retired Captain

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    Bugger.

    Looks like my PS3 has crapped out its BDROM Drive.
    I was mid-game (Burnout Paradise, I was online at the time) when the game locked up (Which is rare in itself). When I hard-shutdown and restarted, the PS3 wouldn't load BP again. I tried a couple of other games and it won't read them (one only got as far as the loading screen, another never even registered a disc was inserted), It also won't read Bluray movie discs any more.

    I've done a bit of a scout of the 'net although PS3 problems are relatively rare, this exact problem is described enough times to be consistently symptomatic of a f*cked Blu-Ray drive.

    Any other TOGs had this problem?
    Moreover, any other TOGs had this problem fixed?
     
  2. click

    click Well-Known Member

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    That's totally F@#ked up
    I'm feeling for ya mate
    What's the deal with the warranty is it covered

    Good Luck keep us posted
     
  3. George

    George Retired Captain

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    Just found this on the PS3 website


    Have they been out a year yet in Australia?

    Hope all goes well mate
     
  4. Ancient_One

    Ancient_One Console Manager Captain

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    If you were the first to buy yes 1 year has expired.
     
  5. George

    George Retired Captain

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    Has it been that long. Although the first few months for me was only resistance FOM & Motostorm
     
  6. Ancient_One

    Ancient_One Console Manager Captain

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    Time as they say.... Fly's when your having fun.
     
  7. Cadder

    Cadder Retired Captain

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    Progress report;
    Sony (actually, Playstation has their own entire division, run as a separate entity. Sony Central knew nothing about how PS maintenance was handled. George, they gave me the exact same 1300 phone number) are quite happy to service and/or replace my PS3. Because it's a 60GB (and therefore (loosely) "compatible" with PS and PS2 games), and of course, 60GB models are no longer commercially available, they will replace my PS3 with a "remanufactured unit of same specification, of similar age and condition". Alternatively, they will service repair my unit.
    They will probably do the former (since it's less hassle for them), in which case, I'll have a replacement in 20-25 working days from receipt of my PS3. If they repair instead of replace, it will be 6-8 weeks. Either way, I'll be without PS3 for at least a month.
    :bigcry:
    And yes, it's out of warranty (I bought it second-hand 4 months ago), therefore "outside of warranty fees will apply".
     
  8. click

    click Well-Known Member

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    Fingers crossed it turns out ok in the end
     
  9. Ancient_One

    Ancient_One Console Manager Captain

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    Ouch mate...........I feel for you.

    I took the extended warrantee through EB when I bought from them on release day.

    The first year was Sony to fix or replace.
    The second year is EB Games to fix/replace same model. ie. 60GB HD.

    I'm currently in my second year.

    Fingers crossed for you mate. Keep us updated with how it goes.
     
  10. Genghoidal

    Genghoidal Retired Captain

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    Cad

    I had the EXACT same issue about 3 months ago.

    exactly... ahh...

    Get ready to wait.

    It will be 4 weeks until it is returned. They'll ask you to goto Aussie Post with a printed out barcode and Aus post will give you a B box and some bubble wrap.

    You'll kiss goodbye to your baby.

    Before you do all this though! You MUST get a usb stick and copy all your save games to it. You will cry otherwise.

    By default they will erase every hard disk. None of your content will be returned to you. And don't even think you can back it up externally and then restore it when it comes back. it wont work - they told me so! Its all about copyright BS and basically there was no way to get around losing everything on the HD.

    All game demos will have to be redownloaded.

    You know what is funny (not very) the problem occurred for me in the exact same way. I was playing Burnout and it just froze. And that was the end of everything except for downloaded demos and playing music.. anything that didn't require sticking in and reading a disc.

    When they say 20 working days - they mean it. I think they dont even look at it until about the 19th.

    There are guys on Youtube who show you how to repair it yourself if you are a bit of a cowboy.

    Anyway - so 4 weeks passed and as shiny new looking ps3 rocked up with the latest firmware etc installed and I was happy to have it back after a break. I did other things than play PS3 and all in all it wasn't THAT bad.

    But it sucks hard that it has to happen at all... and u may ask why include a backup feature at all?? Perhaps you can restore but only to the same machine... I'm not sure... anyway.. thats my story that u are living right now.. cya online in a month - send it asap but remember your saves!!
     
  11. Cadder

    Cadder Retired Captain

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    Geng, thanks for the feedback, mate, I appreciate it.

    I *DID* go through the process of backing up the entire HDD (and restored it after I went through Sony's scripted little troubleshooting procedure BS) - luckily I had an old 12gb external USB drive sitting around. (Sometimes I'm glad I'm a nerd). But I also took the precaution of copying my saved games on a separate USB stick as well. If worse comes to worst, I've also copied my savegames onto my Bro-in-lo's PS3 if I get really desperate.
    In the meantime, with a new (real) bub in the house, I'm sure I'll be able to find something to do while the black shiny box is being fixed.

    It's funny, the thing that really pisses me is that I'm going to have to wait to play the new Burnout content coming out on the 10th :x

    Anyhoo, the beasty was posted off this afternoon. This means by my reckoning, working on the premise they'll receive it Monday, I should have it back the week starting August 4.

    Meantime, I've adopted a commemorative .sig. :p
     
  12. click

    click Well-Known Member

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    LOL at sig nice work m8

    Don't worry about the burnout stuff mate I will still be keen for a lash with you once your up and running again.
    Look on the bright side, now would be a great time to earn as many brownie points as possible :)
     
  13. Cadder

    Cadder Retired Captain

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    Progress report 2:

    (Cadder),

    Your unit is being processed for an Exchange and will be returned (based on
    the product below) in approximately:

    * PlayStation2 - 3 -4 business days. (excl. postage time)
    * PlayStation Portable - 3 - 4 business days. (excl. postage time)
    * PLAYSTATION3 - 20 - 25 business days. (excl. postage time)


    We will contact you again via email when we have returned a remanufactured
    unit to you.


    Please do not reply to this email

    PlayStation Support Centre

    Website: PlayStation.com - New Zealand
    Opening hours: Mon to Fri 08.00 � 20.00, Sat 10.00 � 18.00, Sun Closed AEST
    (Calls to the PlayStation Support Centre are charged at the cost of a local
    call)
     
  14. click

    click Well-Known Member

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    :bigcry:

    Cya in August
     
  15. George

    George Retired Captain

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    Bugger. Sorry mate.
     
  16. Ancient_One

    Ancient_One Console Manager Captain

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    I feel for ya mate. Time to break out the old PC games mate.

    I was thinking of playing Diablo with Hellfire again recently.
     
  17. Cadder

    Cadder Retired Captain

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    Progress report 3:

    10 days go by. No news to report. No word.
    :(
    Cadder goes into PS3 withdrawal.
     
    Last edited: Jul 18, 2008
  18. click

    click Well-Known Member

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    I thought you must of had it back when I saw you had posted in this thread
     
    Pure Mongrel likes this.
  19. Pure Mongrel

    Pure Mongrel Retired Captain

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    Cadder there is a scratch mark on the wall next to your TV representing each day till the PS3 returns huh?

    (I still feel your pain!)

    As a side note, do you have a Sig making service and if so how much do you charge?
     
  20. Cadder

    Cadder Retired Captain

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    Yeh, the kids are pissed that I get to draw on the wall with crayon and they don't ;)
    A good bottle of scotch should see you right!

    Seriously, if you want a .sig made up, I'd be happy to put one together. Let me know what you have in mind and I'll do one up when I'd normally be PS3ing ;)
     

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